Privacy Policy

This Privacy Policy ("Policy") describes how MTK4D ("we", "us", "our", "the Platform") — the operator of the online gaming website accessible at mtk4d.cam — collects, processes, stores, uses, and protects the personal data of individuals ("you", "Member", "User") who access or use our platform and services.

MTK4D serves players across Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and surrounding areas. Our services encompass online slot games, live dealer casino, sports betting (including Liga Super Malaysia, EPL, and international fixtures), lottery games, and other interactive gaming formats. In the course of providing these services, we necessarily process certain categories of personal data.

This Policy should be read in conjunction with our Terms & Conditions, which form the complete legal framework governing your use of the MTK4D platform. By registering an account or using our services, you confirm your understanding of and consent to the data practices described in this Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, whether directly (e.g., full name, identity card number) or indirectly (e.g., IP address, device identifier, behavioural profile).
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, modification, restriction, or deletion.
• "Data Controller" — MTK4D, as the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" — any third-party service provider engaged by MTK4D to process personal data on our behalf, under binding contractual obligations.
• "Consent" — a freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data for a stated purpose.
• "Cookies" — small text files stored on a Member's device by the platform browser, used to retain session information, preferences, and analytical data.
• "KYC" — Know Your Customer procedures, comprising identity and document verification processes required for regulatory compliance and responsible gaming obligations.

MTK4D collects personal data through several channels: directly from you at the point of registration, through your ongoing use of the platform, via our payment processing partners, and automatically through our technical infrastructure. The categories of personal data we collect are as follows:

MTK4D processes your personal data only for specified, explicit, and legitimate purposes. The following table summarises the primary purposes for which we use your data:

• Account Management: To create, maintain, verify, and administer your MTK4D account, including identity verification through KYC procedures.
• Service Delivery: To provide access to all platform features, including gaming products, sports betting markets (Liga Super Malaysia, EPL, UFC and others), live dealer services, lottery, and customer support.
• Financial Transactions: To process deposits and withdrawals via supported payment methods in MYR, including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct in accordance with our Terms and Conditions.
• Regulatory Compliance: To fulfil obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit limits, and identify Members who may require responsible gaming intervention.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, user experience, and game offering.
• Communications: To respond to support enquiries, send transactional notifications (e.g., deposit confirmations, withdrawal updates), and where consent has been given, to send promotional communications.

MTK4D processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to fulfil the contractual obligations set out in our Terms and Conditions — including account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal requirements, including AML regulations, KYC obligations, and responsible gaming mandates.
• Legitimate Interests: Processing conducted for the legitimate interests of MTK4D, such as fraud prevention, platform security, and service improvement — provided such interests are not overridden by the rights and freedoms of data subjects.
• Consent: Processing based on your freely given, specific, and informed consent — for example, the sending of marketing communications. You may withdraw this consent at any time by contacting our support team.

MTK4D does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with third parties only in the limited circumstances described below:

• Payment Processors: We share financial data with our authorised payment processing partners — including providers supporting Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20 — solely for the purpose of processing your transactions.
• Identity Verification Providers: We engage third-party KYC and identity verification service providers to assist in confirming the identity and eligibility of account holders.
• Game Content Providers: Certain anonymous gameplay data (such as session duration and game category preferences) may be shared with our licensed game content studio partners for the purpose of technical performance and game improvement.
• Regulatory Authorities: We may disclose personal data to relevant regulatory authorities, law enforcement agencies, or government bodies where required to do so by law, court order, or legitimate regulatory demand.
• Professional Advisors: We may share data with our legal advisors, auditors, or compliance consultants on a strictly confidential basis where necessary for the operation of our business.

In the course of providing our services, personal data may be transferred to and processed in countries outside of Malaysia. Such transfers may occur where our licensed game content providers, payment processing partners, or hosting infrastructure operate from jurisdictions other than Malaysia.

MTK4D ensures that any international transfer of personal data is subject to appropriate safeguards, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Transfers to jurisdictions that provide an adequate level of data protection as assessed by applicable standards;
• Binding corporate rules or equivalent documented governance frameworks where applicable.

MTK4D retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your active membership on the MTK4D platform and for a period of up to five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Financial Transaction Records: Retained for a minimum period of seven (7) years in compliance with applicable financial record-keeping obligations.
• KYC Documentation: Retained for the duration of the account relationship and for a period of at least five (5) years following account closure or the termination of the business relationship.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, or longer where the communication relates to an unresolved dispute or regulatory matter.
• Technical Logs: Typically retained for a rolling period of twelve (12) months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with any identifiable individual.

MTK4D uses cookies and similar tracking technologies to operate and improve the platform experience for our Members. Cookies are small text files placed on your device by your web browser when you visit the platform.

The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, authentication, and security functions. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display options, and previously selected game categories, in order to enhance your experience.
• Analytical Cookies: Used to collect anonymised data about how Members interact with the platform, which pages are visited most frequently, and how users navigate through the site. This information is used to improve platform performance and usability.
• Security Cookies: Used to detect fraudulent activity and protect the integrity of account sessions.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality or performance of the MTK4D platform.

As a data subject, you hold a number of rights with respect to the personal data MTK4D holds about you. MTK4D is committed to facilitating the exercise of these rights promptly and without unnecessary impediment. Your rights are as follows:

To exercise any of the above rights, please contact MTK4D's Data Protection team using the contact details provided in Section 15. We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days, unless an extension is required for complex or multiple requests.

The MTK4D platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. The 21+ age requirement is enforced through our mandatory identity verification (KYC) procedures at registration.

If MTK4D becomes aware that personal data has been collected from an individual below the minimum age requirement, we will immediately close the associated account, forfeit any funds held, and delete all associated personal data without delay. Any individual who believes that a minor may have accessed the MTK4D platform is encouraged to contact us immediately so that we may investigate and take appropriate action.

MTK4D implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and the MTK4D platform is encrypted using Transport Layer Security (TLS) with 256-bit key strength, consistent with international banking security standards.
• Secure Server Infrastructure: Personal data is stored on access-controlled, encrypted servers with rigorous logical and physical access controls.
• Access Controls: Personal data is accessible only to MTK4D personnel and authorised processors who require it for their legitimate business function. Access is governed by role-based controls and logged for audit purposes.
• Fraud Detection Systems: MTK4D operates continuous automated monitoring systems to detect unusual activity, potential account compromise, and fraudulent transaction patterns.
• Regular Security Assessments: Our platform infrastructure is subject to regular security testing and vulnerability assessments by qualified security professionals.
• Data Breach Response: In the event of a personal data breach that poses a significant risk to Members, MTK4D will notify affected individuals and relevant regulatory authorities in accordance with applicable legal obligations.

The MTK4D platform does not contain links to external third-party websites for commercial or marketing purposes. Where third-party service integrations are used — such as payment processing services for Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank — those services are subject to the privacy policies of the respective providers.

MTK4D takes reasonable steps to ensure that third-party service providers engaged in connection with our platform maintain appropriate data protection standards. However, MTK4D cannot accept responsibility for the privacy practices of independent third-party organisations operating under their own policies. We encourage Members to review the privacy policies of any third-party service they interact with in connection with their use of the platform.

MTK4D reserves the right to update, revise, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our data processing practices. The date at the top of this document indicates when the Policy was last reviewed and updated.

Where changes are material in nature — for example, where we introduce a new purpose for processing your personal data, or significantly alter how your data is shared — we will provide reasonable advance notice via the platform interface or by email to your registered address. Continued use of the MTK4D platform following notification of material changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 10, please contact MTK4D using the details below. Our Data Protection team is available to assist you during all support hours.